CS3 for Existing Customers
Existing customers can begin the upgrade process by emailing us. You can email your Triple Triangle representative directly, or email upgrade@tripletriangle.com to get started. The sections below address some commonly asked questions about the upgrade.
Do I need a new version of my Triple Triangle plug-ins for CS3?
Yes. You need new plug-ins compatible with the Macintosh Universal Binary format. The CS3 versions have also been updated with support for new CS3 features like placed InDesign documents, and new features derived from customer requests. Copying your CS2 plug-ins into CS3 will not work.
How do I get started?
You can send an email to upgrade@tripletriangle.com, or write your Triple Triangle sales or support contacts directly. Mechanical Cubed customers can expedite the process by including their existing slug styles (Layout > Mechanical Administration > Save All Settings) in a zip file or stuffit.
Will you help me with the upgrade?
Yes. We will assemble a custom deployment package (a single folder that contains your slugs, licensing information, and the software) for you when you upgrade. We began doing this midway through the CS2 release cycle, and found that customers appreciated it.
When we put together the deployment package, we also have an opportunity to review your slug and mention recently added features which might be appropriate for your workflow.
Will my existing CS2 documents convert properly?
Yes. The content managed by our software (slugs, callouts, etc) continues functioning properly when you convert a CS2 document to CS3.
Is there a cost to upgrade?
Yes. We will send you a price quote as part of the upgrade process.
